Skip to content Skip to footer
GIFT CARDS
0 items - $0.00 0
JupiterStarfish
0 items - $0.00 0
JupiterStarfish
Close

Privacy Policy

Comments

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

Contact Form

Information submitted through the contact form on our siteĀ are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored.

Embedded Content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:

Facebook

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

Youtube

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

Cookies

This site uses cookies ā€“ small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

Who Has Access To Your Data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators ONLY.
Third Party Access to Your Data

We donā€™t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc.Ā 

How Long We Retain Your Data For

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

Third Party Websites

JupiterStarfish may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by JupiterStarfish, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. JupiterStarfish bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

JupiterStarfish Ā© 2024. All Rights Reserved.

Gift Card
  • Select amount This product has multiple variants. The options may be chosen on the product page
Rated 0 out of 5

Gift Card

$10.00 – $100.00

Select amount This product has multiple variants. The options may be chosen on the product page

View Product

FAQ

Ā 

Contact Us

Ā 

Privacy Policy

Ā 

Join our newsletter!

FAQ

I’m having trouble signing in to my account, what should I do?

Oh no! Please try resetting your password initially. If this still doesn’t work please contact us with your account detailsĀ and we’ll try and help!

Do I need to set up an account to make an order?

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you’ll need is your contact and shipping information!

How do I reset my password?

If you can’t remember your password, we’ll need to reset that for you. Go to the Login screen and click ā€˜Forgot Passwordā€™. Change your password according to the instructions.

Is my personal information kept private?

Yes, we promise to keep your information private and secure. Email addresses are never shared with other entities with the exception of payment gateway providers which facilitate payments. To read more about our privacy policy please seeĀ here.

How can I remove my personal information from your database?

If you would like all information regarding yourself removed from our database, please contact us with your email address.Ā 

What payment methods do you accept?

We accept payment from debit or credit cards – VISA, Mastercard, American Express, as well as payments made by PayPal.

Experiencing problems paying?

Oh no! Please try an alternative payment method or contact usĀ and will help you as soon as they can!

What currencies can I use?

United States Dollar.

My discount code didn’t work?

Firstly, please check that youā€™re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired.

If itā€™s still not working, please contact usĀ with your discount code and we will be able to advise you further.

Can I use more than one promotional code on my order?

Some orders can be used with multiple discount codes however the majority of discounts are not for multi-use.

What delivery options do you offer?

We currently only offer shipping in the United States, utilizing the United States postal service, FedEx and UPS, depending on the nature of the item.
For printed materials, we mainly use the postal service (priority mail with tracking) or FedEx, also with tracking.

We print on-demand. Production and handling times are 2-3 days. Shipping within the U.S. typically takes about 5-10 business days. While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, local postal delays and tech updates) which result in a longer delivery.

Can I track the status of my order?

Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order. Log into your account to find the status of your order.

How do I return an item?

Once items are received by the purchaser, we do not offer returns or exchanges. In the event the item is damaged in shipping, please contact us with your order information, a photo of the damaged item, and we will resolve the issue.

Can I exchange an item?

Currently, we do not offer exchanges.

Can I get a refund if the price has changed since I ordered it?

As a business we’re constantly changing our prices due to trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you’ve ordered, we are unable to refund the price difference.

I have received a ‘Back in Stock’ email, but when I go to order the item is still sold out?

When you sign up to our restock email notifications youā€™ll be updated as soon as possible, even if only a small number of units are available in stock.

On this occasion it seems like the item became sold out again before you had a chance to buy! Keep your eyes on your emails for possible future notifications though.Ā 

Why can’t I find an item that I’ve seen advertised?

We try to only advertise products available on site at that time, however sometimes this isnā€™t always possible ā€“ if there is something you see advertised and it isnā€™t in stock yet please keep your eyes on our website and social media for new launches!

Where is my order?

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. This is typically within 3-5 working days (excluding weekends and public holidays). You will also receive a tracking link in this email so check this out for any delivery updates.

Ā If the delivery time frame has passed and youā€™ve still not received your items, please get in touch with your order details. Please make sure to send us your order number so we can investigate your order status for you.

Can I cancel/amend my order?

Once you have placed an order with us our Warehouse team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments.

Can I amend my order once it has been placed?

Once you have placed an order, and have submitted payment, we are unable to make any amendments or cancellations. If you would like to add an item to your order, please make the purchase and we will combine shipping at a nominal price.

What can I do if my order is going to the wrong address?

Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you.Ā 

If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can!Ā 

Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

What should I do if my order is missing?

If you have not received your order within the allotted delivery time frame, please contact usĀ within 21 days of the date on which you ordered the products. After this time has elapsed, we reserves the right to decide whether to send our replacement item(s) for you.

What do I do if I’ve received the wrong item?

We try as hard as possible to ensure you won’t receive an incorrect item, however if this occurs, please contact us with images of the incorrect item and we will help in correcting the error.

There’s an item missing from my order, what should I do?

If you receive your order and an item is missing, please check your emails or junk emails to see if youā€™ve received an out of stock notice from us.
If you havenā€™t received this, please contact us with your order details so we can resolve this for you.Ā 

Gift Card
  • Select amount This product has multiple variants. The options may be chosen on the product page
Rated 0 out of 5

Gift Card

$10.00 – $100.00

Select amount This product has multiple variants. The options may be chosen on the product page

View Product