FAQ
I’m having trouble signing in to my account, what should I do?
Oh no! Please try resetting your password initially. If this still doesn’t work please contact us with your account details and we’ll try and help!
Do I need to set up an account to make an order?
No, if you do not want to set up an account with us we have the option to checkout as a guest. All you’ll need is your contact and shipping information!
How do I reset my password?
If you can’t remember your password, we’ll need to reset that for you. Go to the Login screen and click ‘Forgot Password’. Change your password according to the instructions.
Is my personal information kept private?
Yes, we promise to keep your information private and secure. Email addresses are never shared with other entities with the exception of payment gateway providers which facilitate payments. To read more about our privacy policy please see here.
How can I remove my personal information from your database?
If you would like all information regarding yourself removed from our database, please contact us with your email address.
What payment methods do you accept?
We accept payment from debit or credit cards – VISA, Mastercard, American Express, as well as payments made by PayPal.
Experiencing problems paying?
Oh no! Please try an alternative payment method or contact us and will help you as soon as they can!
What currencies can I use?
United States Dollar.
My discount code didn’t work?
Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired.
If it’s still not working, please contact us with your discount code and we will be able to advise you further.
Can I use more than one promotional code on my order?
Some orders can be used with multiple discount codes however the majority of discounts are not for multi-use.
What delivery options do you offer?
We currently only offer shipping in the United States, utilizing the United States postal service, FedEx and UPS, depending on the nature of the item.
For printed materials, we mainly use the postal service (priority mail with tracking) or FedEx, also with tracking.
We print on-demand. Production and handling times are 2-3 days. Shipping within the U.S. typically takes about 5-10 business days. While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, local postal delays and tech updates) which result in a longer delivery.
Can I track the status of my order?
Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order. Log into your account to find the status of your order.
How do I return an item?
Once items are received by the purchaser, we do not offer returns or exchanges. In the event the item is damaged in shipping, please contact us with your order information, a photo of the damaged item, and we will resolve the issue.
Can I exchange an item?
Currently, we do not offer exchanges.
Can I get a refund if the price has changed since I ordered it?
As a business we’re constantly changing our prices due to trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you’ve ordered, we are unable to refund the price difference.
I have received a ‘Back in Stock’ email, but when I go to order the item is still sold out?
When you sign up to our restock email notifications you’ll be updated as soon as possible, even if only a small number of units are available in stock.
On this occasion it seems like the item became sold out again before you had a chance to buy! Keep your eyes on your emails for possible future notifications though.
Why can’t I find an item that I’ve seen advertised?
We try to only advertise products available on site at that time, however sometimes this isn’t always possible – if there is something you see advertised and it isn’t in stock yet please keep your eyes on our website and social media for new launches!
Where is my order?
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. This is typically within 3-5 working days (excluding weekends and public holidays). You will also receive a tracking link in this email so check this out for any delivery updates.
If the delivery time frame has passed and you’ve still not received your items, please get in touch with your order details. Please make sure to send us your order number so we can investigate your order status for you.
Can I cancel/amend my order?
Once you have placed an order with us our Warehouse team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments.
Can I amend my order once it has been placed?
Once you have placed an order, and have submitted payment, we are unable to make any amendments or cancellations. If you would like to add an item to your order, please make the purchase and we will combine shipping at a nominal price.
What can I do if my order is going to the wrong address?
Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you.
If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can!
Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!
What should I do if my order is missing?
If you have not received your order within the allotted delivery time frame, please contact us within 21 days of the date on which you ordered the products. After this time has elapsed, we reserves the right to decide whether to send our replacement item(s) for you.
What do I do if I’ve received the wrong item?
We try as hard as possible to ensure you won’t receive an incorrect item, however if this occurs, please contact us with images of the incorrect item and we will help in correcting the error.
There’s an item missing from my order, what should I do?
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us.
If you haven’t received this, please contact us with your order details so we can resolve this for you.
